Refund policy

REQUIREMENTS FOR A RETURN 
  • We accept returns of unopened, unused, undamaged products within 30 days of delivery.
  • Customers are responsible for returning items using the original packaging and accessories.
  • Products must be received within 30 days of delivery date. If Seal is broken no return will be excepted on Utopian, Goochie, and Cheyenne Hawk Brand Products.
  • No return on Custom Made Items*, Books and DVD’s, Closeout items, Tattoo Machines and Thermal Machines.
  • Replacement will be given for any product that may be damaged or lost in transit. Orders must be checked upon delivery and reported to shipping partner if there is visible damage to packaging.
  • Customers have 2 days after receipt to evaluate machine for irregularities. If any irregularity is found, a replacement will be provided. After the initial 2 days timeframe, any irregularity will be evaluated by the manufacturer under their warranty specifications.

 

How do I return an item?

  • We want to make sure that your experience with us is as satisfying and hassle-free as possible. That's why we offer a 100% satisfaction guarantee on all items sold through our site, and a 30-day return policy for all purchases made directly from artistryeyes.com/. If you need to return an item, simply whats-app on +91 95608 14557 or email us at help@artistryeyes.com with the following information:

 

  • Order Number
  • Item to return
  • Item condition
  • Reason for return

 

  • Once we receive your details, we will get back to you within 24 business hours, excluding Holidays. We'll make sure your refund is processed within 72 hours of receiving it—and in most cases, it'll be in your account within 30 days of submitting the original order.

 

I’VE RETURNED MY ITEM. HOW SOON WILL MY RETURN BE PROCESSED?

  • Once the return is received at our warehouse, it can take from 3 to 5 days to process the return. Once the return is processed, you will receive an email indicating that the return has been authorized and we will process the store credit or money return for the return.

DEFECTIVE OR INCORRECT ITEMS

  • If you received a defective or broken item, please email our Customer Support Team at whats-app on +91 9560814557 or help@artistryeyes.com

CUSTOM MADE ORDERS

  • Because custom made orders are made to order with customer specified requirements, we are not able to accept returns on customs.